Soroban Beat Support
Find answers to common questions about using the app and restoring purchases. Soroban Beat is currently being prepared for release on the App Store.
How do I move the beads?
Hold your iPhone in landscape orientation and swipe the beads up or down. You can move several lower beads together in a single swipe.
Choose Get started to practise with step-by-step instructions.
What should I do when the game stops?
In Wait until correct mode, the game pauses until you complete the required moves. Follow the move cues—the scrolling notes that show which beads to move—or use the available hints. Play resumes when the required moves are complete.
When the Retry button is shown, you can use it to start the current addition again from the beginning.
Can I turn off the sound?
Tap the speaker button on the play screen, or open Settings → General → Play sound.
What can I use for free?
The 1-digit features are free. The 2- and 3-digit features are available together as a one-time purchase.
Before purchasing, check the included features and price in the app’s purchase information screen.
How do I restore my purchase?
Use the same Apple Account in the App Store that you used for the original purchase.
Open Settings → General → Purchase & restore.
Tap Restore purchases. You can also restore from the purchase information screen shown when you select a locked feature.
If your purchase cannot be restored, check your internet connection and confirm that you are using the Apple Account that made the purchase.
Where are my learning records saved?
Learning records, settings, and progress for continuing practice are saved on your device. The app does not have its own user accounts or a feature that synchronizes learning records between devices.
Deleting the app will normally delete its locally stored learning records. Restoring purchased features and restoring learning records are separate processes.
Contact us
Email: apps@plus-e.co.jp
Please include Soroban Beat in the subject line.
If you are reporting a problem, please tell us:
Your iPhone model.
Your iOS version.
Your app version.
What you were doing when the problem occurred.
If possible, attach a screenshot that does not show personal information. Please do not send passwords or credit card numbers.
